Privacy Policy
Last updated: June 25, 2024
Overview
This Privacy Policy describes how Careway Home Care ("we," "us," or "our") collects, uses, and discloses information when you use our service. It covers personal data collection and informs you about your privacy rights and legal protections.
Interpretation and Definitions
Definitions
- Account: A unique account created to access our service.
- Company: Careway Home Care, 1824 Murray Avenue, Suite 300, Pittsburgh, PA 15217.
- Cookies: Small files placed on your device containing browsing history details.
- Country: Pennsylvania, United States.
- Device: Any device accessing the service (computers, phones, tablets).
- Personal Data: Information relating to an identified or identifiable individual.
- Service: The website.
- Service Provider: Any person processing data on the company's behalf.
- Usage Data: Automatically collected information from service use.
- Website: Careway Home Care, accessible from https://carewayhc.com/.
Types of Data Collected
Personal Data
While using our service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you, including but not limited to:
- Email address
- First and last name
- Phone number (for appointment updates and communications only)
- Address, state, ZIP/postal code, city
- Usage data
SMS Communications and Consent
By providing your phone number, you consent to receive SMS messages regarding:
- Appointment reminders and updates
- Service-related notifications
We do not send marketing or promotional SMS messages.
Opt-Out Policy
You may opt out of SMS communications at any time by:
- Replying STOP to any text message
- Contacting us via email
After opting out, you will no longer receive SMS communications from us.
Do Not Share Policy
We do not share, sell, rent, or distribute your phone number or any personal information to third parties. Your information is used exclusively for providing requested services. Exceptions occur only when:
- Required by law (court orders)
- With your explicit consent
Tracking Technologies and Cookies
We use cookies and similar tracking technologies to monitor activity on our service and store certain information. These technologies help us improve your experience.
Use of Personal Data
We may use your personal data to:
- Provide and maintain our service
- Manage your account and registration
- Perform contractual obligations
- Contact you via email, SMS, or phone for service purposes
- Respond to inquiries and manage requests
Retention of Personal Data
We retain your personal data only as long as necessary to:
- Fulfill the purposes described in this policy
- Comply with legal obligations
- Resolve disputes and enforce agreements
Security of Personal Data
We take commercially reasonable precautions to protect your data. However, no method of transmission over the Internet or method of electronic storage is 100% secure.
Children's Privacy
We do not knowingly collect data from anyone under 13 years of age. If you are a parent or guardian and believe your child has provided us with personal data, please contact us.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Updates take effect when posted. We will notify you of changes via email and/or prominent notice on our service.
Contact Us
If you have questions about this Privacy Policy, you can contact us:
- By visiting our Contact page
- By phone: (814) 297-4394
- By mail: Careway Home Care, 1824 Murray Avenue, Suite 300, Pittsburgh, PA 15217